Tracer Serves At Our Customer’s Pleasure!

Tracer Protection Services and our armed division, Tracer Armed Services always keep one important principle in mind. Tracer Can Only Be Successful If We Have Satisfied You!

• We excel in areas that are crucial to you: We hire excellent people!

• We train them thoroughly and professionally!

• We provide constant professional management of all employees.

Most importantly, we form a  partnership with you. We view ourselves as an extension of you and your business. We deliver on what we promise, meeting your needs and expectations as defined by you. We do not impose our own predetermined definition of success, rather we let you evaluate us. Meeting your needs and expectations is our mission. To ensure your satisfaction, we ask you what you want, provide it to you consistently and ask you how we are doing.  Allow us to elaborate…

• You tell us exactly what our professional obligations are.

• We conduct a preliminary inspection of your site.

• We devise post orders that detail our professional responsibilities and obligations.

• You receive a rough copy, make changes and/or additions and give it back to us.

• We design a finalized security plan and begin training our Officers.

• We bring our officers to your facility to conduct an orientation.

• We finalize all training, including specialized site-specific training.

• We begin providing services at your site.

Tracer management provides constant professional guidance to all security officers.

Tracer customer service personnel provide constant contact with you.

You maintain oversight of our performance via site contact, phone contact and frequent visits by Tracer customer service personnel.

If a problem occurs, Tracer initiates a problem resolution process that includes written confirmation of how the problem was professionally resolved.

We conduct frequent random inspections of your site.

Quarterly –written- evaluations of our performance is conducted.

We maintain a disciplined, methodical approach to ensuring quality control for the life of our contract.